REFUND Policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@gigglemebox.com.au.  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

For a refund of change of mind, the shipping will be at your cost.

Refunds are not available for customers who have booked their Online Live Lessons using their NSW Governments Creative Kids Voucher.

You can always contact us for any return question at admin@gigglemebox.com.au

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged so that we can evaluate the issue and make it right.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.