USE YOUR 2022 CREATIVE VOUCHERS NOW - FREE SHIPPING!
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For a refund of change of mind, the shipping will be at your cost.
Refunds are not available for customers who have purchased using their NSW Governments Creative Kids Voucher.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Due to the recent changes in the Creative Kids Program, we're making changes to our website!
But check back with us soon as we will be up and running again!
Thank you for your understanding and patience during this time.