USE YOUR 2022 CREATIVE VOUCHERS NOW - FREE SHIPPING!
Problems with your delivery
Once your item is shipped, our delivery partners (Australia Post or Sendle) will send you a consignment email notification - also check your junk mail.
Problems with your order
As per our terms of service, once your goods are received you have 5 days to complete an issue claim. Any issues initiated beyond the 5 day deadline cannot be followed up as our delivery partners only maintain records for only a short period of time.
Please email our team and swap the kit to another to admin@gigglemebox.com.au
FAQs
I have not received a confirmation email straight away?
Your confirmation email will be sent to you once your voucher number has been approved and accepted by service NSW. Once this has been approved, you will receive a email confirming your order.
How long will delivery take?
Deliveries generally take 3-10 working days in metro Sydney, in regional towns may take longer. During peak periods, delivery may take up to 2 weeks.
What if I want to Order multiple kits?
Please complete one (1) form per child, per kit.
Can I collect the Craft Box rather than a Delivery?
Delivery can take up to 10 business days. You may arrange a collection by emailing admin@gigglemebox.com.au and requesting a time. Our distribution centre is based in Parramatta NSW.
Can I order a Craft Box paying cash rather than using the Creative Kids voucher from Service NSW?
Yes, please select the tab for “SHOP” located in the website header.
When does my Service NSW creative Kids voucher expire, and does it rollover?
The Service NSW creative kids voucher are valid each calendar year under the eligibility rules. The vouchers expire on the 31 December each year and do not rollover.
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changes were made to the creative kids program on 1 march
Due to the recent changes in the Creative Kids Program, we're making changes to our website!
But check back with us soon as we will be up and running again!
Thank you for your understanding and patience during this time.